FAQ’s
Just a few of Space Lvl8’s most frequently asked questions to help you in booking the most successful event possible. Don’t see what you’re looking for? Simply contact us and someone will get back to you as soon as they can.
Can you help me to determine the items I might need?
Yes, our event rental professionals are always available to help you with your event. Space Lvl8 can suggest items to you to help your event look beautiful yet run smoothly.
What happens if something is broken, damaged or missing?
Space Lvl8 charges for all missing, broken, and damaged items at full replacement cost. Be sure equipment is secured when not in use and protected from the weather. To relieve the renter of accidental damage to rented items, we do offer an optional equipment protection plan. The fee is 14% of the rental. All items damaged or broken must be returned to the rental center to be covered under this plan. Missing items will not be covered. This optional plan is decided in advance and is non-refundable.
Do you set up or take down items which are delivered?
Services are available for an additional fee but these arrangements must be made in advance. When tents are ordered our staff will set them up and take them down for you.
When should I make a reservation?
The sooner the better. Early planning ensures product availability. A reservation will confirm the items you need will be available on the day you requested.
What about changes to my order?
Changes are best made 72 hours prior to your event, but because certain items may be specially ordered just for your event, some items do require two weeks advanced notice to cancel. Additions to your order are always welcome, subject to availability. Please remember Space Lvl8 always does our best to accommodate your needs.
What is my responsibility when items are returned?
All items should be returned as they were received. Tables and chairs should be knocked down, stacked, and ready for pickup. Dishes and glassware should be cleaned and repacked in the containers in which they were received. Please ask for specific cleaning instructions from your rental store coordinator.
Why should I choose your company to rent from?
Space Lvl8 is a dedicated rental company that has been in business over 45 years. The team takes pride in our equipment and will have them ready for your immediate use. Space Lvl8 have a professional caring staff who will help you make your event a success.
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Space LVL 8 Cooperative, Inc.
15501 San Pablo Ave #175
Richmond CA 94806